Refund Policy

1. Membership Refunds

SKIRN Club offers different membership options with specific terms and conditions. Our refund policy for memberships is as follows:

1.1 Cooling-Off Period

New members have a 14-day cooling-off period from the date of signing up, during which they may cancel their membership and receive a full refund of any fees paid, minus a processing fee of 50 PLN.

1.2 Monthly Memberships

Monthly memberships can be canceled at any time. However, we do not provide partial refunds for the current billing period. Your membership will remain active until the end of the current billing period.

1.3 Quarterly and Annual Memberships

For quarterly and annual memberships canceled before their term ends:

• Cancellations within the first 30 days: 70% refund of the remaining membership period
• Cancellations after 30 days but before the halfway point: 50% refund of the remaining membership period
• Cancellations after the halfway point: No refund

1.4 Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Medical conditions preventing use of facilities (with supporting documentation)
• Relocation more than 50 km from any SKIRN Club facility (with supporting documentation)
• Other extraordinary circumstances

We may offer a prorated refund or credit towards future services. These requests are evaluated on a case-by-case basis.

2. Event Registration Refunds

SKIRN Club hosts various events, including tournaments, workshops, and community gatherings. Our refund policy for event registrations is as follows:

2.1 Standard Event Cancellation Policy

For most events, the following cancellation policy applies:

• Cancellations more than 7 days before the event: Full refund
• Cancellations between 3-7 days before the event: 50% refund
• Cancellations less than 3 days before the event: No refund

2.2 Tournament Registration

Tournament registrations have specific refund policies due to the impact of withdrawals on brackets and organization:

• Cancellations more than 14 days before the tournament: Full refund
• Cancellations between 7-14 days before the tournament: 75% refund
• Cancellations between 3-7 days before the tournament: 50% refund
• Cancellations less than 3 days before the tournament: No refund

Team tournaments may have additional restrictions as withdrawals affect multiple participants.

2.3 Event Cancellation by SKIRN Club

If SKIRN Club cancels an event for any reason, registrants will receive a full refund of their registration fee. Alternatively, registrants may choose to apply their fee to a future event.

2.4 Event Changes

If SKIRN Club makes significant changes to an event (such as date, time, or format) after registration, registrants who cannot attend due to these changes will receive a full refund upon request.

3. Coaching and Training Services

SKIRN Club provides various coaching and training services for esports development. Our refund policy for these services is as follows:

3.1 Individual Coaching Sessions

For individual coaching sessions:

• Cancellations more than 24 hours before the scheduled session: Full refund or reschedule
• Cancellations less than 24 hours before the scheduled session: No refund
• If a coach cancels or is unavailable, you will receive a full refund or the option to reschedule

3.2 Training Packages

For multi-session training packages:

• Unused sessions may be refunded at a prorated rate minus a 15% administrative fee
• Refunds for unused sessions must be requested within 90 days of purchase
• After 90 days, unused sessions expire and are not eligible for refund

3.3 Group Training Programs

For group training programs with fixed schedules:

• Cancellations more than 7 days before program start: Full refund
• Cancellations less than 7 days before program start: 50% refund
• No refunds after the program has begun

If you must withdraw from a program after it has begun due to exceptional circumstances, contact us to discuss potential partial credit towards future services.

4. Merchandise and Equipment

SKIRN Club sells merchandise and gaming equipment. Our refund policy for these items is as follows:

4.1 Return Policy

For unworn/unused merchandise and unopened equipment:

• Returns within 14 days of purchase with receipt: Full refund to original payment method
• Returns within 30 days of purchase with receipt: Store credit
• Returns without receipt: Store credit at current selling price

4.2 Defective Items

If an item is defective or damaged upon receipt:

• Returns within 30 days of purchase: Replacement or full refund
• For items with manufacturer warranties, we will assist with the warranty claim process

4.3 Non-Returnable Items

The following items cannot be returned:

• Software or digital products that have been downloaded or used
• Items that have been customized or personalized
• Hygiene products (such as headset covers) that have been opened or used
• Sale items marked as "final sale"

5. How to Request a Refund

6. Additional Information

6.1 Refund Methods

Refunds will be issued using the same payment method used for the original purchase when possible. If this is not possible, we will work with you to determine an alternative refund method.

6.2 Processing Time

Refunds typically take 5-10 business days to process, depending on your payment provider. Credit card refunds may take 1-2 billing cycles to appear on your statement.

6.3 Administrative Fees

Some refunds may be subject to administrative fees as outlined in this policy. These fees cover the costs associated with processing refunds and maintaining our services.

6.4 Right to Refuse Refunds

SKIRN Club reserves the right to refuse refunds in cases of:

• Violation of our Terms of Service or community guidelines
• Fraudulent activity or misrepresentation
• Repeated refund requests that suggest abuse of our refund policy

7. Changes to This Policy

SKIRN Club reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

8. Contact Information

If you have any questions about this Refund Policy, please contact us at: